Privacy Policy — Axeinos

1. Introduction

Axeinos ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hosting reseller platform ("Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

2.1 Account Information

When you register for an account, we collect:

Name and contact information (email address, phone number)
Company name and business information
Billing and payment information
Account credentials and authentication data

2.2 Usage Data

We automatically collect information about how you use the Service, including:

Log data (IP addresses, browser type, access times)
Feature usage and interaction data
Performance metrics and error logs
Device information and operating system

2.3 Integration Data

To facilitate integrations with upstream hosting providers, we collect:

Provider API credentials and connection tokens
Product catalog and pricing information
Provisioning and billing data
Customer account information from your upstream providers

2.4 Customer Data

When you use Axeinos to manage your customers, we process:

Customer contact information and account details
Order and billing history
Support tickets and communications
DNS and domain management data

3. How We Use Your Information

We use the collected information for the following purposes:

Service Provision: To provide, maintain, and improve the Service
Account Management: To manage your account and process transactions
Integration: To connect with upstream providers and automate workflows
Communication: To send service-related notifications and support responses
Analytics: To analyze usage patterns and improve our platform
Security: To detect and prevent fraud, abuse, and security threats
Legal Compliance: To comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

4.1 Upstream Providers

We share necessary data with upstream hosting providers to facilitate provisioning, billing, and support. This includes customer information, order details, and API credentials as required for integration.

4.2 Service Providers

We may share data with third-party service providers who assist in:

Payment processing
Cloud hosting and infrastructure
Analytics and monitoring
Customer support tools
Email delivery services

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit (TLS/SSL) and at rest
Secure authentication and access controls
Regular security audits and vulnerability assessments
Employee training on data protection
Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You can access and update your account information through the Service dashboard. You may also request a copy of your personal data.

6.2 Data Deletion

You may request deletion of your account and associated data. We will delete your data within 30 days, except where we are required to retain it by law or for legitimate business purposes.

6.3 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or updating your preferences in your account settings.

6.4 GDPR Rights (EU Users)

If you are located in the European Economic Area, you have additional rights under GDPR:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

6.5 CCPA Rights (California Users)

California residents have the right to:

Know what personal information is collected
Know if personal information is sold or disclosed
Opt out of the sale of personal information
Access their personal information
Request deletion of personal information
Non-discrimination for exercising privacy rights

7. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. We may retain certain data longer if required by law or for legitimate business purposes, such as:

Compliance with legal obligations
Resolving disputes and enforcing agreements
Preventing fraud and abuse
Maintaining security and preventing harm

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Maintain your session and authentication state
Remember your preferences
Analyze Service usage and performance
Improve user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on our website
Sending an email notification to your registered email address
Displaying a notice in the Service

Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@axeinos.com
Data Protection Officer: dpo@axeinos.com
Address: [Your Company Address]

For EU residents, you also have the right to lodge a complaint with your local data protection authority.